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Our Next Hands-on Workshop:
Customer Onboarding Design Workshop
Tuesday, January 24
Webster University in Irvine
Led by Michael Peach
User onboarding is becoming more and more important. With the shift to SaaS delivery and recurring revenue models, engaging customers rapidly and delivering ongoing value is critical. What product teams need to consider is that onboarding isn’t just a process owned by their sales for customer success teams, nor is it addressed with a one-size-fits-all overlay in the user experience.
This workshop will share some of the onboarding insights and best practices gleaned from a recent survey of software companies - including the importance and value of contributions from the product team – and will take you through several interactive exercises designed to help you think through onboarding from a product & UX approach.
Topics will include:
Our Next Networking Meeting:
Four Product Management Secrets of Successful Software Producers
Wednesday, February 8
Auld Dubliner in Tustin
Presented by Joe Junker
Roughly 80% of new products fail in the market, according to Gartner. This statistic is based on standard product management practices, in known business models. What if, as a product manager, you are also faced with shifting customer service demands, dynamic channels, multi-functional product and changing business models internally and externally?
This is the situation brought about by “Software Eating the World”. Product managers at intelligent device manufacturers (Internet of Things) & software firms are facing challenges as their businesses reshape to a modern software business model -- building capabilities for quicker, stronger, more, recurring revenue. Subscription, pay-per-use, Cloud delivery, configurable product – all play havoc on the traditional discipline of product management.
Come join us at OCPM to learn: